FAQ / SHIPPING INFORMATION
How Is My Order Shipped?
We are a small shop, and we work hard to make and ship your items as quickly as possible. All orders are carefully packaged for USPS shipping. You will receive tracking information once your package has shipped (not after your purchase). Your order will ship 2-4 weeks after your purchase.
Please Note: During online sales, holidays, or peak sales times, it may take a little longer. We will always do our best to keep within the 2-4 week window! Thank you for your patience with our super small business.
We no longer offer priority shipping at this time.
If you need something to arrive by a specific date, please send a message with your preferred delivery date after your order has been purchased. We're happy to try to accommodate your needs!
Do you have international shipping (including Canada)?
Your packages are also shipped within the 2-4 week window. If your package is held up in customs the duration of your delivery will take longer. International buyers are solely responsible for any and all duties or taxes.
What if my package is lost or stolen?
We are not responsible for lost or stolen merchandise through the shipping process unless additional shipping insurance has been purchased by the buyer. Please contact us for rates. We will do our best to make things right if this happens!
What Is Your Return Policy?
Once your item is delivered you must contact us within 10 days for a return or refund. We will accept returns for a full refund minus shipping costs. Custom orders are not returnable.
Your Shipping Address: Please review your address during checkout. If your order is lost or returned to us because of an incorrect address, we are unable to refund the cost until the order is back in our possession. Sometimes USPS can take several weeks to return an item shipped to the wrong address.
Remember to recycle! We reuse shipping materials as much as we can. Please consider recycling or reusing the shipping materials that your jewelry is shipped in. Mother Nature will thank you for it!