FAQ & SHOP POLICIES 

1: ORDERS

When will my order be ready to ship?

Your order will ship 2-4 weeks after your purchase. We are a small shop, and we work hard to make and ship your items as quickly as possible. All orders are carefully packaged for USPS shipping.  You will receive tracking information once your package has shipped (not after your purchase).  

Please Note: During online sales, holidays, or peak sales times, it may take a little longer. We will always do our best to keep within the 2-4 week window! Thank you for your patience with our super small business.

 

How is my order shipped?

All pieces are carefully packaged and sent via USPS (United State Postal Service). We will ship other methods, however, please contact us HERE first.

Canadian and Everywhere Else customers, your packages are also mailed within 2-4 weeks. Please note that if your package is held up in customs the duration of your delivery will take longer. International buyers are solely responsible for any and all duties or taxes.

What is your policy for stolen or lost orders?

We are not responsible for lost or stolen merchandise through the shipping process unless additional shipping insurance has been purchased by the buyer. Please contact us for rates. (But if this does happen we will try our best to make things right!)

P.S. Remember to recycle! We reuse shipping materials as much as we can. Please consider recycling or reusing the shipping materials that your jewelry is shipped in. Mother Nature will thank you for it!

 
 

What is your return policy?

You have up to 10 days to report any defect or breakage in a piece. Please contact us HERE in case such sadness occurs. If the piece is faulty or damaged from our own error, we will fix the piece at no cost to you. If the damage was an accident on your end, the repair cost is dependent on the part in need of replacing or repair. Custom orders are not returnable.

Do you repair broken WOS jewelry?

Yes! We repair older pieces that have been damaged through lots of wear and tear. Regardless, we will fix any unhappy pieces as we'd hate you to have a wounded lady in your midst!

 

How do I polish brass WOS pieces?

Brass is an alloy of copper and zinc and will naturally tarnish when exposed to oxygen. Some people like the patina of tarnished brass and the tarnish is actually a protective layer for the brass, but if you want to get the shine of new brass use a Sunshine cloth and gently rub the surface until shiny. You can find Sunshine Cloth HERE.

How do I polish sheet metal WOS pieces?

For pieces made with sheet metal (the flat pieces like the Mother Moons) we suggest using a yellow polishing block, similar to the ones used in nail salons. You can find them at Sally's in-store or online HERE.

When using these, press lightly and polish in the same direction until clean. ​DO NOT use on blacked engraved areas like on the Portal earring. That will remove the black filler.

Besides polishing, how can I regularly protect and care for my WOS pieces?

Oils from your skin and the oxygen in the air are what accelerate tarnishing. If you want to slow the tarnishing process, wipe each piece clean with a Sunshine cloth and store in a sealed plastic bag. Do not wear pieces in water and avoid keeping them in humid areas like the bathroom.

 

5. EARRING OPTIONS

We offer a lot of earring hook options. Leave a note at check out for which one you prefer!

 

NICKEL FREE BRASS HOOKS: No extra cost!

STERLING SILVER HOOKS: $8

GAUGED HOOKS (FOR TUNNELS): $5

Note: The Eyeddes, Sun/Moon set, and the "Under $40" can't be switched out for different hardware.

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